Local Handyman London Privacy and Cookies Policy

LocalHandymanLondon.co.uk is committed to protecting and respecting your privacy.

This Privacy and Cookies Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

By using our site, you consent to our Privacy and Cookie Policy. Please leave the site immediately if you do not agree with our policy.

1. Information We Collect

In operating our website we may collect and process the following data about you to provide you with a smooth, efficient, and personalised experience while using our services:

a) Information that you provide by filling out forms on our website, such as contact information, email address and some other information relating to our service
b) Information provided to us when you communicate with us for any reason.
c) We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, etc. However, this analytics data is not tied to personally identifiable information.

We use personally identifiable information about you to provide professional service for you. We also use the information to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.

2. Under 18s

Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.

3. In this section you will find information on what cookies may be set when you visit a LocalHandymanLondon.co.uk and how to reject or delete those cookies.

3.1. Control and Delete Cookies

We use a number of different cookies on our site. If you wish to block, control or delete the cookies you can do this through your browser settings. The Help function within your browser should tell you how. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

You can choose to enable or disable Cookies in your web browser. Learn how to adjust cookie settings for:

IE http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Safari http://docs.info.apple.com/article.html?path=Safari/5.0/en/ibr1074.html

3.2. List of the cookies on LocalHandymanLondon.co.uk

This is a list of the main cookies set by our website, and what each is used for.

Cookie	Purpose	More Info
Google Analytics Cookies	These cookies are used to understand how visitors use our site in order to improve the user experience. User data is all anonymous.	http://www.google.com/intl/en/privacypolicy.html
StatCounter Cookies	These cookies are used to understand how visitors use our site in order to improve the user experience. User data is all anonymous.	http://statcounter.com/about/legal/#privacy
WordPress Cookies	The website is easier to use for visitors.	http://codex.wordpress.org/WordPress_Cookies
PHP Cookies	The website is easier to use for visitors.	http://www.w3schools.com/php/php_cookies.asp
Google AdSense Cookies	This cookie is used by Google to report to us how the adverts shown on LocalHandymanLondon.co.uk are performing. User data is all anonymous.	http://www.google.com/policies/privacy/ads/
PayPal Cookies	This cookie is used by PayPal to recognize you as a PayPal customer, customize the PayPal Services, collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.	https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside#How%20we%20use%20cookies

Social Buttons: You will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook, LinkedIn, Technorati, Reddit, MySpace, Wbonews, DelIcius, Digg, Newsvine, Flickr, Google Bookmark, Yahoo Bookmark and StumbleUpon.

In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of LocalHandymanLondon.co.uk. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on LocalHandymanLondon.co.uk’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting LocalHandymanLondon.co.uk, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External web services: We use a number of external web services on the LocalHandymanLondon.co.uk site, mostly to display content within our web pages. For example, to display images we can use Flickr; to display slideshows we sometimes use SlideShare; to show videos we use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

4. Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

5. Payment Processing

In order to process payments online, we require the billing address for the credit card used and our external payment provider, PayPal, requires your credit card details. For details of how your information is used, please see section 7.

6. Blog Comments

In order to leave a comment in our Blog have to give us at least your Name and Email address. You can choose whether to post as yourself, or anonymously. We require name and email address even for anonymous posts for quality control purposes.

7. Our Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

Payment Processing

We take online payments for our products or services. We use PayPal as our external payment provider. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to PayPal who check the address against the cardholder's details for security purposes. We store these billing details on our servers in case we need to contact you in the future regarding payments. PayPal requires that you provide your credit card details to process the transaction. This is done on a secure PayPal server using SSL (secure sockets layer). As you go through the transaction process, we will not inform you when you are about to be transferred to PayPal's servers for the secure transaction. These pages have the look and feel of the LocalHandymanLondon.co.uk site as we use templates to keep as much of the LocalHandymanLondon.co.uk branding as possible but you are actually on the PayPal servers and the information you submit goes to PayPal. After the transaction has been authorized, you are returned to the LocalHandymanLondon.co.uk site. LocalHandymanLondon.co.uk does not have any access to these credit card details and they are not stored or processed in any way by LocalHandymanLondon.co.uk. In the case of a suspected fraudulent transaction, card details may be disclosed to LocalHandymanLondon.co.uk by PayPal for the sole purpose of performing further checks. LocalHandymanLondon.co.uk is not permitted to then retain these details. These details are stored securely by PayPal in order to process future payments you may make, but PayPal does not use your information for any other purpose.

8. Your Consent

By using our site, you consent to our Privacy and Cookie Policy.

9. Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 17th May 2012

10. Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

info@LocalHandymanLondon.co.uk